This policy describes how the Umi Service is delivered after you purchase a subscription, so you know exactly what to expect.
1. What we deliver
Umi delivers access to software-as-a-service products: Umi Data and Umi Cowork. There is no physical shipment. For enterprise customers we may also deliver an on-premise installation under a separate agreement.
2. Cloud accounts: instant access
For cloud subscriptions, account access is delivered immediately after payment succeeds. You receive a confirmation email at the address you registered with, containing your login link and getting-started instructions. If the confirmation email has not arrived within 15 minutes, check your spam folder and contact support.
3. On-premise delivery
For on-premise and air-gapped deployments, delivery means providing the license key, container images and configuration. Delivery happens within 5 business days of contract signature and payment, and installation support is scheduled with your team.
4. Free plans and trials
Free plans and trial workspaces are activated the moment you sign up, without payment. No credit card is required for the free plan.
5. Delivery failures
If access is not delivered as described here and we cannot resolve it within 5 business days, you may request a full refund under the Refund Policy.
6. Contact
Questions about delivery should be sent to the support address in the site footer.